Refund policy

Last updated: September 10, 2026

1. General Return Policy

All products at Kyo Studios are made to order.

Because each product is produced specifically for your order, I generally do not accept returns or exchanges for reasons such as choosing the wrong size or color, change of mind, personal preference, or other reasons attributable to the customer.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, please contact me within 14 days of delivery at:

yamashita.shokai.office@gmail.com

Please include your order number and clear photos showing the issue.

After reviewing your request, I will provide a replacement or refund when appropriate.

3. Order Cancellations

Orders cannot be canceled after they have been placed.

Because all products are made to order, production may begin shortly after an order is placed.

4. Product Variations

Because products are made to order, minor differences in color, print placement, texture, or appearance may occur due to differences in screens, materials, and production processes.

Minor variations that do not materially affect the product are not considered defects.

5. European Union Customers

If you are a consumer located in the European Union, you may have a legal right to withdraw from your purchase within 14 days after receiving your order, without giving a reason, except where an applicable legal exception applies.

Where applicable, EU customers may also be entitled to additional consumer rights under applicable EU law.

These statutory rights take precedence over any conflicting terms in this policy.