Refund policy

Last updated: October 14, 2026

1. Returns and Exchanges

All products at Kyo Studios are made to order.

For customers located in the United States and other regions not covered by the specific return policy below, returns or exchanges for customer-related reasons, including choosing the wrong size or color, change of mind, personal preference, ordering the wrong product, or other reasons attributable to the customer, are generally not accepted unless required by applicable law or approved by Kyo Studios.

European Union and United Kingdom Customers

Customers located in the European Union (EU) or the United Kingdom (UK) may request a return and refund within 14 days after receiving their order, even if the item is not damaged, defective, or incorrect, subject to the conditions set out in this policy and applicable law.

To request a return, please contact us at info.kyostudios@gmail.com within the applicable 14-day period. Include your order number and confirmation that you wish to return your purchase.

Please wait for return instructions before sending any item back.

This policy does not limit any statutory withdrawal rights or other consumer rights that may apply under applicable law.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery at:

Email: info.kyostudios@gmail.com

Please include your order number, clear photos showing the issue, and a brief description of the problem.

After reviewing your request, we will determine an appropriate resolution, which may include a replacement, reprint, or refund, in accordance with applicable law.

Please do not send any item back without contacting us first and receiving return instructions.

Nothing in this section limits any rights or remedies available under applicable consumer protection laws.

3. Order Cancellations

Orders generally cannot be canceled once they have been placed because products are made to order and production may begin shortly after purchase.

However, this policy does not affect any statutory cancellation or withdrawal rights available to customers in the European Union, the United Kingdom, or any other jurisdiction where such rights apply.

Where a statutory right to withdraw applies, customers may exercise that right within the applicable legal time limit, even if production has started or the item has already been shipped.

4. Product Variations

Because our products are made to order, minor differences in color, print placement, texture, or overall appearance may occur due to differences in screens, materials, printing processes, and production conditions.

Colors displayed on your screen may differ slightly from the actual product.

Minor variations that do not materially affect the product are generally not considered defects. However, this does not affect any statutory rights you may have if a product is faulty or does not conform to the order.

5. European Union and United Kingdom Customers

Returns Without Defects

Kyo Studios accepts return and refund requests from customers located in the European Union and the United Kingdom within 14 days after delivery, even when the product is not defective, damaged, or different from what was ordered, subject to applicable law and the conditions in this policy.

How to Request a Return

Please email info.kyostudios@gmail.com within 14 days after receiving your order.

Include:

Your order number
The item or items you wish to return
A statement confirming that you wish to return your purchase

Please do not send the item back until you have received return instructions.

Where a statutory right of withdrawal applies, you must return the goods within the applicable legal time limit after notifying us of your decision to withdraw.

Condition of Returned Items

You may inspect the item as you reasonably would in a physical store.

Where permitted by applicable law, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the item's nature, characteristics, and functioning.

Refunds

Once your return has been received or you have provided acceptable evidence that it has been sent back, as applicable, we will process your refund within the time required by law.

Where a statutory withdrawal right applies, refunds will include the original standard delivery charge where required by law. Additional costs resulting from choosing a more expensive delivery method may not be refundable.

Refunds will generally be issued to the original payment method used for the purchase, unless otherwise required by applicable law or agreed with you.

Exceptions and Statutory Rights

Some products made to a customer's individual specifications or clearly personalized may be excluded from statutory withdrawal rights under applicable law.

However, Kyo Studios' voluntary return policy may still apply where permitted by law.

Nothing in this section limits any mandatory consumer rights or remedies available under applicable EU, UK, or other consumer protection laws.

6. Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

For returns subject to statutory withdrawal rights, refunds will be processed within the applicable legal time limits and in accordance with applicable law.

For other approved refunds, processing times may vary depending on the circumstances of the case and the payment provider.

7. Return Shipping Costs

For returns requested by customers located in the European Union or the United Kingdom, the customer is generally responsible for the direct cost of return shipping where permitted by applicable law and where this cost has been properly disclosed before purchase.

If an item is damaged, defective, or incorrect, Kyo Studios will review the issue and provide an appropriate remedy in accordance with applicable law. Where required by law, the customer will not be responsible for return shipping costs.

For other regions, return shipping costs will be handled in accordance with applicable law and the circumstances of the return.

For customer-requested returns that are not required by law and are not approved by Kyo Studios, no return will be accepted.

8. Multiple-Item Orders

If your order contains multiple products, your items may be produced and shipped separately.

Different products may be fulfilled by different production or fulfillment partners, and items may therefore arrive in separate packages or at different times.

This does not affect your applicable statutory consumer rights.

9. Shipping Delays and Lost Packages

Estimated delivery times are provided as general estimates and are not guaranteed.

Delays may occur due to factors such as carrier delays, customs processing, weather, holidays, high shipping volumes, or other circumstances outside our control.

If your order appears to be significantly delayed or has been reported as lost, please contact us so we can review the situation and determine the appropriate next steps.

If an order is confirmed to be lost or undelivered, we will review the circumstances and provide an appropriate resolution in accordance with applicable law and the relevant fulfillment or shipping arrangements.

10. Statutory Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or waived under applicable law.

Where mandatory consumer protection laws apply, those laws will take precedence over any conflicting terms in this policy.